Data Protection

Privacy Policy pavilon88

Your privacy is our priority. This document clearly explains how pavilon88 collects, stores, uses, and protects your personal information — in accordance with applicable data protection laws in Malaysia.

Effective Date: 1 January 2026  |  Version: 2.5  |  Users will be notified of any material amendments via their registered email at least 14 days before they take effect.

Introduction

Pavilon88 is committed to protecting the privacy and security of every user's personal information. This Privacy Policy outlines our practices regarding the collection, use, storage, and disclosure of personal data you provide when registering and using the platform.

By registering an account or using any Pavilon88 service, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our platform.

01 Types of Information We Collect

Pavilon88 collects your personal information through various means, including during registration, platform use, and interactions with our support team. The following are the categories of information collected:

Identity & Contact Information

  • Full name as stated in your official identification document.
  • National identification number (MyKad) or passport number.
  • Date of birth for age eligibility verification.
  • Active email address for account communications.
  • Mobile phone number for OTP verification and 2FA.
  • Current residential address for KYC requirements.

Financial Information

  • Bank account number or e-wallet details registered for deposits and withdrawals.
  • Transaction records including deposits, withdrawals, and wagering history.
  • Source of funds information where required for anti-money laundering (AML) compliance.

Technical & Usage Information

  • Approximate IP address and device location data.
  • Device type, operating system, and browser version.
  • Platform usage data, including games played and session duration.
  • Login history and account activity log.
Minimum Data Collection Principle

Pavilon88 only collects information that is strictly necessary for the stated purposes. We do not collect sensitive personal data such as your health information, political views, or religious beliefs.

02 How We Use Your Information

Information collected is used solely for legitimate purposes related to the provision of pavilon88 services. The following are the primary purposes for which your data is used:

Purpose of Use Legal Basis Period
Identity Verification (KYC) Legal obligation For the duration of the active account + 7 years
Transaction Processing Contract Performance For the duration of the active account + 7 years
Service communications Legitimate interest For the duration of the active account
Platform Improvements Legitimate interest 2 years (anonymised)
Marketing communications User Consent Until withdrawn
AML & Fraud Compliance Legal obligation Minimum 7 years
Marketing Communications

You may opt out of marketing communications from Pavilon88 at any time via your account settings or by contacting our support team. Opting out does not affect your core account services.

03 Information Sharing with Third Parties

Pavilon88 does not sell user personal information to any third party for commercial purposes. However, there are certain situations where we may need to share your information:

  • Payment Service Providers — to process your deposits and withdrawals via DuitNow, FPX, TnG, Boost, GrabPay and others.
  • Licensed Game Providers — to enable access to games provided by our supplier partners.
  • Statutory Authorities — when required by Malaysian law or a valid court order.
  • KYC Service Providers — to process identity verification and anti-money laundering checks.
  • Hosting & Security Services — to store data securely and protect the platform from cyber threats.

All third parties that receive your data are required to comply with data protection standards equivalent to or higher than those of pavilon88 through binding data processing agreements.

Cross-Border Data Transfers

In certain cases, your data may be processed by servers located outside Malaysia. In such situations, Pavilon88 ensures that appropriate protection mechanisms are in place to safeguard your data at all times.

04 Data Security Measures We Practise

Pavilon88 implements a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

  • 256-bit SSL Encryption for all communications between your device and our servers.
  • Data Encryption at Rest for sensitive information stored in our database.
  • Role-based access control — only authorised personnel may access user data, and solely for legitimate purposes.
  • 24/7 Security Monitoring to detect and respond to any cyber threats.
  • Periodic security audits by an independent party to assess and improve our data protection capabilities.
  • Secure Data Backup to ensure service continuity in the event of technical disruptions.
Data Breach Response

In the event of a data breach affecting your personal information, pavilon88 will notify you and the relevant authorities within 72 hours of becoming aware of the breach, in accordance with legal requirements.

05 Cookies & Tracking Technologies

Pavilon88 uses cookies and similar tracking technologies to enhance the user experience, understand how the platform is used, and enable certain features to function properly.

Types of Cookies Used

  • Essential cookies — required for the platform to function. This includes login session cookies and security cookies. These cookies cannot be disabled.
  • Performance cookies — collects anonymous information about how you use the platform to help us make improvements.
  • Functional cookies — stores your preferences such as language and display settings.
  • Analytics cookies — helps us understand platform usage patterns in an aggregated and anonymised manner.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the Pavilon88 platform.

06 Your Rights as a User

Pavilon88 recognises and respects your rights regarding your personal data. You have the right to:

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Right to Access

Request a copy of the personal data we hold about you at any time.

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Right to Rectification

Request correction of inaccurate or incomplete data in our records.

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Right to Erasure

Request deletion of your personal data subject to legal retention obligations.

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Right to Restrict Processing

Request that we restrict the processing of your data under certain permitted circumstances.

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Right to Data Portability

Receive a copy of your data in a machine-readable format for transfer to another platform.

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Right to Object

Object to the processing of your data for direct marketing purposes or certain legitimate interests.

To exercise any of the above rights, please contact the Pavilon88 support team. We will respond to your request within 30 calendar days.

07 Data Retention & Deletion Period

Pavilon88 retains your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by law.

  • Active account data — retained for as long as your account is active on the Pavilon88 platform.
  • Financial transaction data — retained for a minimum of 7 years after the transaction occurs, in line with Malaysian legal requirements.
  • KYC Documents — retained for a minimum of 7 years after account closure or last transaction.
  • Technical & Security Logs — retained for a maximum of 2 years for security investigation purposes.
  • Support communication data — retained for 3 years after the last interaction.

Once the retention period expires and there are no ongoing legal requirements, Pavilon88 will securely delete or anonymise your data using industry-recognised methods.

08 Privacy Policy Amendments & Contact Us

Pavilon88 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, technological requirements, or applicable legal changes.

When material amendments are made, we will:

  • Update the "Effective Date" at the top of this document.
  • Send a notice to your registered email at least 14 days before the amendment takes effect.
  • Display a prominent notice on the platform for 30 days after the amendment takes effect.

Continued use of the pavilon88 platform after the effective date of any amendment constitutes acceptance of the revised terms.

Any enquiries, concerns, or requests relating to this Privacy Policy may be directed to our data protection team via live chat on the platform or via the Pavilon88 support email. We are committed to responding within 30 business days.

Why Your Data Stay Safe at pavilon88

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End-to-End Encryption

All data transmitted between your device and pavilon88 servers is protected by 256-bit SSL encryption — the same standard used by leading financial institutions.

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No Data Selling

Pavilon88 has never and will never sell users' personal information to third-party advertisers or data brokers for any commercial purpose.

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Minimum Data Collection

We only collect information that is strictly necessary to provide our services. No excess data is collected without a clear purpose.

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Full User Control

You have the full right to access, correct, download, or request deletion of your personal data from the Pavilon88 platform at any time.

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Independent Security Audit

Pavilon88's data security infrastructure is periodically audited by independent assessors to ensure compliance with the latest information security standards.

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Fast Response

The pavilon88 data protection team operates around the clock and is committed to responding to any data-related requests or concerns within 30 days.

Your Data Is Safe — Join pavilon88 Today

With robust data protection and a commitment to transparency, Pavilon88 is an online entertainment platform you can fully trust. Register free and start enjoying over 200 games today.

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